|1.||Who is Friendly Songs?|
|2.||How do I correct an order?|
|3.||How do I cancel an order?|
|4.||Do you have a catalog?|
|5.||What forms of payment do you accept?|
|6.||It's a common name but I don't see it listed?|
|7.||I've found the correct pronunciation but the name next to it is not spelled the same as my child's name?|
|8.||I've found a pronunciation that is close but not the same as my Child's name?|
|9.||My Child's name is available in some of the products but it isn't available in the one I wanted to get?|
|10.||My Child has a double name?|
|11.||Can I get the album with half the songs for one child and the other half for another child?|
|12.||I have twins. Can you put both of their names in one collection of music?|
|13.||How many names do you have?|
|14.||What is the number of tracks on each CD and how many times the child's name is mentioned?|
|15.||I got one included CD with my kit but want to add more tracks to it, how do I do that?|
|16.||How do I start a Live Support Session?|
|17.||Apple iPhone/iPad Download Issues|
Who is Friendly Songs?
Friendly Songs was started over 15 years ago and has become THE leader in the personalization industry. Now we've upped our game by the recent joining of forces with another leader in the personalized industry, KMConsolidated, LLC. Friendly Songs continues to maintain an A+ Rating with the Better Business Bureau.
Friendly Songs was originally developed because much of the current personalized music was either terrible music, are poorly produced or they are annoying to listen to (at least based on the parents point of view). We decided that the music we wanted to create needed to be both fun for the children, but of a musical standard that was acceptable to the parents by using great vocals, top notch musicians, and state-of-the-art studio equipment and technology.
We also didn't want to dub-in the names in the obvious poor quality manner other companies had been doing for years. Yes, they can create a lot of music albums or a lot of names faster and cheaper but that doesn't make the music good or pleasant to listen to.
And we wanted to be known as a company that was on the side of it's dealers. We didn't want to create a company that was based on just getting a bunch of money from our dealers on start-up costs by selling over priced computer equipment and then let them flounder. We wanted to make it affordable to get started, affordable to grow, and support you with new and different features that you've been wanting for but couldn't find anywhere else.
On January of 2010, Friendly Songs became a division of KMConsolidated, LLC who has been a primary supplier and retailer in the personalized products industry since 2000. We've been working new dealers and retailers who use our support software, the Burn-On-Demand Version 2.0 (BOD V2), to be able to re-sell our music in their retail establishments or as a stay-at-home business. If your interested in expanding your product offerings or interested in becoming a self-employed business owner then you may be interested in learning more about Friendly Songs by clicking on the link below.
How do I correct an order?
Due to the personalized nature of our music, all sales are final once they are downloaded. If you believe you've made a selection mistake then do not download the tracks.
Upon completion of your order you will receive a receipt with all of your order details emailed to you. Please review your order details carefully and confirm they are correct. If something is not correct, please contact us to let us know before you download your products. Please contact us or call us at 803-485-1544 immediately. There is no cost to make corrections prior to downloading of your order. When you contact us please be prepared to provide us with your First and Last Name, the date you placed your order and your email address.
How do I cancel an order?
Any order may be modified or cancelled if you do so prior to downloading your tracks. Due to the personalized nature of our items, all sales are final once they are downloaded. If you need to cancel an order that hasn't been downloaded yet then please contact us or call us at 803-485-1544 immediately. The method of payment you used will be refunded. When you contact us please be prepared to provide us with your First and Last Name, the date you placed your order and your email address.
Do you have a catalog?
Currently we do not have a printed catalog of our products. Since our product line changes frequently we've found most customers prefer the real-time aspect of ordering online, listening to music samples, etc. Also, many of our products require some interactive checking to make sure the products that are ordered can be produced as desired by the customer. These interactive checks can not be done on orders that are mailed in.
What forms of payment do you accept?
We currently accept Discover, MasterCard and Visa credit cards. All orders are processed in real-time through our secure server. All data is encrypted and then sent to our credit card processing company.
We also accept payments through Pay-Pal and through pre-purchased Download Cards.
We DO NOT accept checks or American Express credit cards at this time. The best way to order using a check is to sign up for a free Pay-Pal account. When you sign up, you connect your Pay-Pal account to your checking account. Then, when ever you want to buy something at Friendly Songs, or many other on-line store, you just use your Pay-Pal account when completing your order. The money you spend is transferred from your checking account to Pay-Pal. Pay-Pal then transfers the same amount of money to our Pay-Pal account. We never have access to your personal checking account information so your personal account remains secure. You can also set up your Pay-Pal account to use a great many different types of credit cards instead of your checking account. If you would like to sign up for a Pay-Pal account click on the following link: PayPal. After you complete your registration with Pay-Pal, return to Friendly Songs to complete your order. Select the Pay-Pal option during checkout.
It's a common name but I don't see it listed?
If you don't find the child's name you're looking for, try another way of spelling it! For Example: Bryan and Brian have the same pronunciation but only one may be displayed in our Available Names. Not all name pronunciations are available in all collections. Please use the search tool to determine which collections have your child's name available prior to placing your order. Once you select the name/pronunciation you can listen to samples of the name to hear if the name is correctly pronounced in the music.
I've found the correct pronunciation but the name next to it is not spelled the same as my child's name?
What is most important is we have the correct Pronunciation of your child's name. That way the songs will sound right. The tracks that are downloaded will sound like the pronunciation you select so the spelling is not important.
I've found a pronunciation that is close but not the same as my Child's name?
Unfortunately, if the pronunciations shown are not correct for your child's name then we currently do not have your child's name in our standard Personalized Music collections. We could however record your child's name as a Custom Name CD. Click Here to find out more information.
My Child's name is available in some of the products but it isn't available in the one I wanted to get?
Not all name pronunciations are available in all of the collections. The singers that recorded the collection of music you are looking for has not recorded that particular name pronunciation. This frequently will happen when someone has previously ordered a Custom Name in one or more collection but not all of them. When a name is recorded it is added to the database and can be purchased in the albums it was recorded for but it would still be unavailable for immediate download as a standard name for the albums it has not yet been recorded for. We could however record your child's name as a Custom Name Album. Click Here to find out more information.
My Child has a double name?
In most of our collections we only have single names available. However, on a few of our collections we've produced some of the more common double name (like Mary-Jane) & two-letter name (like JJ) variations. If these double name variations are available they will be listed in the Available Names List.
Can I get the album with half the songs for one child and the other half for another child?
We don't sell the album sets as a mixed name. If you are purchasing it as an album or you are using an Album Download Card then you will only be able to purchase one name per album. You can however just purchase the tracks individually by selecting half of the tracks for one name and then half of them for the other name by paying the per track price instead of the album price.
I have twins. Can you put both of their names in one collection of music?
All of the songs were written to reflect one child as the focus of the songs. Even though we can, on some albums, do double names, they are still referring to only one child in the lyrics, not two children. As much as we would love to do music just for twins, the re-composition of the music and the difficulty of recording so many different name variations makes this a nearly impossible task.
How many names do you have?
Our list of available names makes up the top 98% of the US social security database. We've used this as the way of deciding on which are the most common names to record. Sometimes this means we don't have some newer names that are becoming popular or some names that were very popular when we were a kid, but are no longer popular children's names. The names we have available would be the names that are the most popular now. Unfortunately, we do not have the resources to record all possible names for all collections. However, if your child has one of those special names that are hard to find, it is possible we could record it in our Custom Album. Click Here to find out more information.
What is the number of tracks on each CD and how many times the child's name is mentioned?
Each Personalized Music Collection has a section on the items description page that gives the total number of name mentions and the total playing time for the album. It also shows how many tracks are available in that album, the name of each track and the ability to play a sample of each track. If the tracks in the album are available to purchase as individual tracks then you will also be able to see the total name mentions and playing time for each track on the album page.
I got one included CD with my kit but want to add more tracks to it, how do I do that?
Unfortunately, after you burn a CD one time you can't add any more tracks to it.
The only other option is getting a blank CD-R from the store and burning a new CD.
How do I start a Live Support Session?
Please use the Customer Support page as your first form of contact.
However, if you've been asked to Join a Live Support Session then use the link below to do so..
If you are not already on the phone with tech support then call us at (803) 485-1544 first.
We are committed to answer all phone calls and emails within 24 hours.
If you call and we don't answer please leave us a voice message so we can return your call.
Only use the button below if requested to start a screen sharing support session by one of our phone representatives.
Apple iPhone/iPad Download Issues
The problem is that fter you downloaded your music files to your iPhone/iPad you couldn't find the songs after they were downloaded?
This is a common problem with Apple devices and it isn't related to our website. This is a problem with how Apple phones and pads handle downloaded content.
Each time you click to download a track your phone/device decides where to put the file, not our website.
It is well known that iPhones/iPads are not very user friendly in that respect but on a computer or even Android phones you can control where the downloads go easily. On iPhones/iPads Apple likes to try and control everything so you either need to see where the phone is putting the files or tell the phone/pad where to put the files but Apple makes this very difficult to do.
This link to the Apple support site might help: https://support.apple.com/en-us/HT201593
and this one in the Apple forum: https://discussions.apple.com/thread/5271204
It might be easier to download the files to your normal computer first (where you can control where the files go) and then put them into your iTunes account. Once they are in your iTunes account, you should also be able to see them on your phone or tablet.
But be assured, your music files from Friendly Songs are always available for download again from your account at www.FriendlySongs.mobi at any time and from any device. Just login again to download them again.