Friendly Songs was started in 2001 and has become THE leader in the personalization industry. Now we've upped our game by the recent joining of forces with another leader in the personalized industry, Kid Music. Friendly Songs and Kid Music are now both divisions of KMConsolidated, LLC.

With an A+ rating from the Better Business Bureau since 2007, you can be assured that your relationship with Friendly Songs will be a good one. You'll be able to see that our parent company, KMConsolidated, as well as our other brands, Personalized Friendly Songs, Kid Music, and Wusic, all have the same high standards for working with our customers. We also maintain only the highest security measures for our customer's personal information.

Friendly Songs was originally developed because much of the current personalized music was either terrible music, are poorly produced or they are annoying to listen to (at least based on the parent's point of view). We decided that the music we wanted to create needed to be both fun for the children, but of a musical standard that was acceptable to the parents by using great vocals, top-notch musicians, and state-of-the-art studio equipment and technology.

We also didn't want to dub-in the names in the obviously poor quality manner other companies had been doing for years. Yes, they can create a lot of music albums or a lot of names faster and cheaper but that doesn't make the music good or pleasant to listen to.

And we wanted to be known as a company that was on the side of it's dealers. We didn't want to create a company that was based on just getting a bunch of money from our dealers on start-up costs by selling overpriced computer equipment and then let them flounder. We wanted to make it affordable to get started, affordable to grow, and support you with new and different features that you've been waiting for but couldn't find anywhere else.

On January of 2010, Friendly Songs became a division of KMConsolidated, LLC who has been a primary supplier and retailer in the personalized products industry since 2000. We've been working new dealers and retailers who use our support software, the Burn-On-Demand Version 2.0 (BOD V2), to be able to re-sell our music in their retail establishments or as a stay-at-home business. If you're interested in expanding your product offerings or interested in becoming a self-employed business owner then you may be interested in learning more about Friendly Songs by clicking on the link below.

Click Here to Learn More About Becoming a Dealer!

• The CD that is included in the "My Friendly Songs CD Kit" is blank until you put your tracks onto it.
• When this is done, the software that does the burning process has to do what is called "Closing the CD" to be able to make it so the CD can be played on a normal CD player.
• Once the CD is closed (or burned to) you can not add any more tracks to the CD.
• If you try burning to a CD that has already been burned to (closed) you may get a message that the CD is write protected or full.

Please use the Customer Support page as your first form of contact.

However, if you've been asked to Join a Live Support Session then use the link below to do so..

If you are not already on the phone with tech support then call us at (803) 485-1544 first.

We are committed to answer all phone calls and emails within 24 hours.

If you call and we don't answer please leave us a voice message so we can return your call.

Only use the link below if requested to start a screen sharing support session by one of our phone representatives.

remotedesktop.google.com/support

Watch a YouTube Video showing how this works here.

 Press the blue "Generate Code" button and read the code to your support person. It should look similar to the image below. This will allow them to connect to your computer and then further assist you.

The problem you may have experienced is that after you downloaded your music files to your iPhone/iPad you couldn't find the songs after they were downloaded?

This is a common problem with Apple devices and it isn't related to our website. This is a problem with how Apple iPhones and iPads handle downloaded content.

Each time you click to download a track your phone/device decides where to put the file, not our website.

It is well known that iPhones/iPads are not very user-friendly in that respect. On a Windows computer or even Android phones you can control where the downloads go easily. On iPhones/iPads Apple likes to try and control everything so you either need to see where the phone is putting the files or tell the phone/pad where to put the files but Apple makes this very difficult to do.

This link to the Apple support site might help: https://support.apple.com/en-us/HT201593

and this one in the Apple forum: https://discussions.apple.com/thread/5271204

It might be easier to download the files to your normal computer first (where you can control where the files go) and then put them into your iTunes account. Once they are in your iTunes account, you should also be able to see them on your phone or tablet as well.

But be assured, your music files from Friendly Songs are always available for download again from your account at www.FriendlySongs.mobi at any time and from any device. Just log in again to download them again.

The first step would be to download all of your purchased tracks to your computer.

We suggest, first, make a folder in your music folder for your child's name so in this case something like /Music/NAME.

Then download ALL of the tracks from our site to that folder.

Then connect your Device, USB, ThumbDrive, or SD card to your computer, whatever is going to hold the music for you to play it from. It will show up on your computer as another drive.

Then Copy/Paste the folder /Music/Name to the external drive noted above.

After you copy the folder and files, don't forget to then "Eject" the external drive before you remove it from the computer.

This is a video we did for our Wusic Belly Speaker product but the concept is the same and it will help you visualize the process:
https://www.youtube.com/watch?v=1HEclhMCzm0&feature=emb_logo 

Making an audio CD is fairly easy. Just follow the directions on this page:

www.friendlysongs.mobi/transactions/download-guide/index

FRIENDLY SONGS ACCESSIBILITY STATEMENT
Updated: October 2020

GENERAL

Friendly Songs strives to ensure that its services are accessible to people with disabilities. Friendly Songs has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence. Friendly Songs is taking measures to ensure that all of the pages on its website meet W3C WAI’s most recent Web Content Accessibility Guidelines, Levels A and AA.


DISCLAIMER

Friendly Songs continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Despite our efforts to make all pages and content on Friendly Songs fully accessible, this is a work in progress. To the extent any content is not fully accessible, this may be a result of Friendly Songs not having found or identified the most appropriate technological solution. Under such circumstances, we will work diligently to remedy any inaccessibility.


HERE FOR YOU

If you are experiencing difficulty with any content on Friendly Songs or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.


CONTACT US

If you wish to report an accessibility issue, have any questions or need assistance, please contact Friendly Songs Customer Service as follows: 803-485-1544 or via Email: Support@FriendlySongs.com

When you get a music CD or a digital music file from any source including Friendly Songs, that audio file has a specific signature. Services such as iTune or Windows Media Player, or any other service similar to those, reads the signature of the file and "attempts" to match it up to a file they've previously seen.

This works well for 99.999% of the music industry because the songs are NOT personalized. But a track like our Firefighter Song will have the same signature for Bobby, Sally, William, Jessica, etc because the track signature is the same for all of them with only a tiny part of the audio being unique to each name.

So when the music services do the very first import of a track, the first person who uploads a file to their servers may name the file based on their child's name and then the service assumes whenever they see that file signature, then it's the same from there on out. So if the first customer uploaded the "Firefighter Song for William" that is the title all customers will see by default in the future, even if the music is actually slightly different, i.e. - "Firefighter Song for Sally".

THE GOOD NEWS is that this is easy to fix.

Every service gives you the ability to rename the files. So after you've imported your music into iTunes or another service, simply rename the files to the name that fits your child's name.

Here are some direct links for some of the more popular services on how to do that:

Apple iTunes: support.apple.com/guide/itunes/change-song-and-cd-information-itns2937/windows
Windows Media Player: windows-media-player.com/to-change-how-files-are-named/

Or just do a browser search for "how to rename music files in XXXXX player" and instead of XXXXX put the media player you use.

After you change the track names in the service and save them it should show up correctly in the future (on your account).

FYI - We have attempted to get iTunes and other services to NOT use what the customer provides in their default track name but instead use the generic, non-personalized track name. Unfortunately, they are too big (millions of artists) and we are just a small artist in their eyes (only 9 albums) that we've never been able to get them to correct their database which is why each customer has to correct the name files on their own accounts.

Some customers have told us that they have had difficulties getting the MP3 files loaded into their iTunes accounts.

While the MP3 format is one of the most common and easy-to-use universal formats, Apple sometimes likes to make things difficult and has recently not been allowing some MP3 files to be imported.

The easiest solution we've found to get around this is to first download the files from our website and save them to your computer in a folder you can easily find again.

After the files are on your computer, convert them to the AAC format. Here's a free online tool that you can use if you don't already have a program to do this on your computer.

https://cloudconvert.com/mp3-to-aac

Now, you should be able to easily import the AAC files into your iTunes account without any issues.

But be assured, your music files from Friendly Songs are always available for download again from your account at www.FriendlySongs.mobi at any time and from any device. Just log in again to download them again.

If your order is for a Custom Name or we've set your Order Status to "On Hold", then please read the information below.

Even though you acknowledged on your order form that you called your custom name pronunciation into the message center, we didn’t receive a call from you with a voice message.

Without your pronunciation being called in and put on our studio voice message center we can’t have the custom name recorded.

Since we obviously want to make sure we record it correctly for you the first time, we need you to call the studio message center so we can hear how you say the name.

Please call 571-969-6263 to leave this pronunciation on the Studios Voice Message Center ASAP. We need a sample of how you say the name for the studio singers to hear so they can make sure they do it correctly.

We've put your order on hold until we can get the voice message from you so please do this as soon as you can.